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Undeliverable addresses are removed after 5 successive occurrences of bounces (5 separate consecutive messages being emailed to them and being returned as undeliverable). We make several attempts each hour for 5 days per message. The reason we do it this way is that we've seen some people's email systems be down for a week or two (sometimes longer) till their tech staff can get it back up and running. An undeliverable email could be due to several reasons, including an email system being down, a change of email address by the recipient, an emailbox being full, etc.
It is best not to suspend or unsubscribe the undeliverable addresses manually. Our system will do it automatically after giving the recipients enough time to make sure that the bounce is caused by a true bad address instead of one of the other possible reasons. All undeliverable addresses will be replaced free of charge during the 30 day updating cycle. For more help contact our technical support team at technicians@edatabasecentral.com.
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